Simms Reviews

Wader Repairs Beyond The First Year - $60
If your wader is in need of repair after your first year, Simms charges a flat fee of $60 for evaluation, repair, testing of repairs and return shipping back to you. To initiate a repair, please contact the authorized Simms Dealer where your wader was purchased, or you may use the Simms Online Repair Centerand return the waders to Simms.
Typical turnaround time for any repair or warranty claim is approximately 3 weeks, not including transit time to and from Simms.
And this is what I got back from them after spending the money to ship my waders to them:
Thank you for returning your product for a warranty and repair evaluation. At Simms, we stand behind our materials and craftsmanship. If your Simms product fails due to a defect, we are committed to repairing or replacing it and getting you back on the water as soon as possible.
After a thorough evaluation, we have determined that your product failed for reasons other than defects in workmanship or materials. We are unable complete a repair that meets our performance standards and the product appears to have reached the end of its serviceable life. Based on the evaluation of its use, we trust that your Simms product contributed to positive fishing memories. The product is being shipped back to you, please allow 3-5 days for your shipment to process.
Thank you for choosing Simms and we look forward to serving you in the future.
This case has now been closed. We will not receive further replies to this email. Please contact our Customer Care Team at 888-585-3570 if you have any additional questions.
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You get one life. Fish It Well
Simms Customer Care Team
SIMMS FISHING PRODUCTS
1-888-585-3570|
177 Garden Drive | Bozeman, MT 59718
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Nice Guarantee eh?

I hope their products are better than the customer service. Very cavalier attitude from the bros out in Bozeman. After allowing me to order wader and boots online only to find that the boots were on back order brah!!! Have been back ordered for 2 months and the attitude and carelessness of support staff is disgusting. No willingness to assist. Buy literally any other brand.

Simms has pissed me off:
1-star Google Review I just Posted online:
I bought a pair of their top-end wading boots. The retailer assured me they were best out there and Made in USA like all Simms gear, and Simms was known for standing by it products. Well, I for one, can tell you that has not been my experience. The toe rubber has cracked on both boots and is separating after three outings of use. I sent Simms pictures and they told me to send them in under Warranty. After waiting weeks to hear from them they tell me they won’t repair or replace them. They claim the problem is cosmetic only. No, its not, the cracks go right through the seams, sand is getting jammed in there, and these are going to fail early.
Oh, and I find out the boots are MADE IN CHINA!!
I let Simms clearly know they have dissatisfied this customer and I can’t recommend them or their products, because in this case, the product is defective and they are unwilling to make it right with this customer. So, this company isn’t as good as retail fly shops claim. With the premium price one pays I expect better treatment when there is a problem.

I e-mailed Simms regarding an item of tackle that broke and if it could be repaired. Three e-mails and no answer at all from them. Customer service terrible.